DHS excels in program integrity and customer service measures
NASHVILLE, TN – The Tennessee Department of Human Services (DHS) has been recognized by the United States Department of Agriculture (USDA) for high performance in the Supplemental Nutrition Assistance Program (SNAP).
According to the USDA, for the first time in DHS history, it has been recognized as No. 1 in the nation for most improvement in Case and Procedural Error Rate (CAPER), a measurement directly related to improvement in efficiency and customer service. Tennessee’s CAPER rate decreased from 46.28 percent in FY 2012 to 23.51 percent in FY 2013. This rate also falls below the national average of 25.25 percent.