Insurance Carriers Share Hotline, Contact Information

Friday, May 07, 2010 | 04:24 pm

NASHVILLE - In the wake of the historic flooding that has devastated Middle Tennessee, the Department’s Insurance Division has been reaching out to insurers about resources available to affected Tennesseans. Insurers have set up hotlines and have shared contact information. This list will expand and be re-sent as needed.

Allstate Insurance Company


American Insurance Association

Acadia Ins. Co. – 800-444-0049

Affiliated FM – see FM Global

Arch – 800-817-3252

Bituminous – 800-475-4477, ext. 293

Chubb Group of Insurance Cos. (Federal Insurance Co., Vigilant Insurance Co., Pacific Indemnity Co., Great Northern Insurance Co., Chubb Custom Insurance Co.) – 800-252-4670

Continental Western – 800-444-0049

CUNA Mutual Group/CUMIS Ins. Society – 800-637-2676

Farmers – 800-HelpPoint (435-7764)

Federated Mutual – 888-333-4949

Fireman's Fund – 888-FIREHAT (347-3428)

First Floridian (Travelers of Florida) – see Travelers

First Trenton Ins. (Travelers of New Jersey) – see Travelers

FM Global (Affiliated FM) – 877-NEWLOSS 639-5677

GeoVera Specialty Insurance Company (formerly known as USF&G Specialty Insurance Company) – 800-631-6478

Gray Insurance – 504-888-7790 (corporate HQ)

Great American – 800-972-3008

Hanover Ins. Co. – 800-628-0250

Hanover American Ins. – See Hanover

The Hartford: 800-243-5860; AARP customers – 800-423-0567; Agency customers – 800-624-5578

Hartford Steam – 888-HSB-LOSS (888-472-5677)

Mass. Bay Ins. – see Hanover Ins. Co.

Mitsui Sumitomo – 866-MSM-MUSA (866-676-6872)

One Beacon – 877-248-4968 (personal lines); 877-248-3455 (commercial lines)

Pacific Select – 877-642-1815

Premier Insurance – 877-425-2466

St. Paul – 800-787-2851 (commercial lines; see Travelers for personal lines)

St. Paul Travelers – see Travelers

Travelers – 800-252-4633 (personal lines)

800-238-6225 (commercial lines)

800-505-0193 (flood claims)

800-772-4482 (boat and yacht claims)

Union Ins. Co. and Union Lloyds – 800-444-0049

XL – 800-688-1840

Zurich – 800-987-3373


CNA group of insurance companies, including:

American Casualty Company of Reading, PA

Continental Casualty Company

The Continental Insurance Company

National Fire Insurance Company of Hartford

Transportation Insurance Company

Valley Forge Insurance Company

Billing/Premium Payment Inquiries

For customers who receive premium invoices directly from CNA, please direct any billing inquiries to: 1-877-276-7507.

Customers who are billed by their agent should contact their agent for billing questions.


For customers who wish to report a claim: 1-877-262-2727

Coverage Questions

Customers who have questions about their policy coverage should contact their agent.

CNA Website

A wide variety of contact information and other information can be obtained at -- including how to file a claim online.

Farm Bureau Insurance

Auto claims may also be filed by telephone. Call our Priority Claims Center at 1-800-836-6327

Property claims may also be filed by telephone. Call our Priority Claims Center at 1-800-836-6327

Many Farm Bureau Insurance customers participate in the National Flood Insurance Program (NFIP). These policies are administered by Fidelity National Insurance Company. To begin the claims process, you may call your Farm Bureau Insurance agent, or call Fidelity National’s Flood Customer Service line at 1-800-820-3242


Fire Fighters Insurance Co.

Ross McClain, Catastrophe Supervisor, 314-560-3958,

Larry Carron, Catastrophe Supervisor, 314-308-7489,

Dan Cuccia, Catastrophe Director, 425-213-9283,

Bill Dalton, Sr. Property Director, 314-513-1199,

Andy Knudsen, Claims Vice President, 314-513-1001,


The Hartford

The Hartford 800-243-5860

AARP customers: 800-423-0567

Agency customers: 800-624-5578


Insurors of Tennessee



State Farm

1-800-SF-CLAIM (1-800-732-5246)


UnitedHealth Group

Free counseling line (open to non-customers) 866-342-6892



1-800-531-USAA (8722), #USAA (8722) from a cell phone,


The Department of Commerce and Insurance works to protect consumers while ensuring fair competition for industries and professionals who do business in Tennessee.